Experiences we've had with both Good and Bad Customer Service

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Verizon Wireless messaging services text pagers bad customer service two defective Motorola pagers in a row cell phone Airtouch  www.verizon.com Motorola Verizon Wireless messaging services pagers
Bad Customer Service

1. Ulocate.com product that gives the Mapquest Find Me product its GPS capabilities Click here for details
2. Verizon Wireless Messaging Services - Two defective pagers in a row and they're sticking us for the full bill for a pager they know no longer works.

Updated February 21, 2004:  As of this date, I now consider this problem with Verizon to be resolved.  Click on the link to the right to see the original problem and what they did to make things right.
    Click here for details


Good Customer Service

As much as we'd like to list some companies in this category, we don't have any yet that we feel comfortable listing.  Most of the companies we've done business with have done an average or acceptable job most of the time.  However, all have had at least one incident of really bad service that they did not properly remedy.  We are looking forward to finding a company to post in this section that is deserving of our Good Customer Service rating.  Here's what we're looking for:

Because this is a family run web site, we have the opportunity to put off-topic links on our site that may be of interest to others.  In this case, we would like to share our experiences of both good and bad customer service from companies we have done business with.  Companies that make our good service list are those that have consistently performed at a very high level.  Companies that make our bad service list are those that provided very disappointing products and/or services, even after we gave them multiple chances to do the right thing.  In the case of the bad service companies, we share them with you not in a spirit of revenge, but because it is appropriate to warn others so that they can avoid the same problems we experienced. 

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Verizon Wireless messaging services text pagers bad customer service two defective Motorola pagers in a row cell phone Airtouch  www.verizon.com Motorola Verizon Wireless messaging services pagers Verizon Wireless messaging services text pagers bad customer service two defective Motorola pagers in a row cell phone Airtouch  www.verizon.com Motorola Verizon Wireless messaging services pagers Verizon Wireless messaging services text pagers bad customer service two defective Motorola pagers in a row cell phone Airtouch  www.verizon.com Motorola Verizon Wireless messaging services pagers Verizon Wireless messaging services text pagers bad customer service two defective Motorola pagers in a row cell phone Airtouch  www.verizon.com Motorola Verizon Wireless messaging services pagers Verizon Wireless messaging services text pagers bad customer service two defective Motorola pagers in a row cell phone Airtouch  www.verizon.com Motorola Verizon Wireless messaging services pagers Verizon Wireless messaging services text pagers bad customer service two defective Motorola pagers in a row cell phone Airtouch  www.verizon.com Motorola Verizon Wireless messaging services pagers